Requestor Guide
Table of contents
Request elevated access
- Log into the TEAM application.
- On the landing page in the top right corner, choose Create TEAM request action and click Next steps; or in the left-hand menu go to Requests → Create request.
- The email field should be pre-populated with your email address.
- In the Account dropdown, select an account you would like elevated access to.
- In the Role dropdown, select a permission set/role you would like to request for the specified account.
You will only see the accounts and roles that you have been granted access to via an the eligibility policy(configured by TEAM admin). If you don’t see the account/role required, contact the TEAM admin to re-configure the eligibility policies.
- Select the required session Start time. This is the moment from which the access should be granted to you.
- Select the required session Duration.
- If required, provide a Ticket no for issue tracking.
- If required, provide a request Justification.
- Click Submit.
Review elevated access requests
- In the left-hand menu go to Requests → My request.
- Tick the request you would like to review/cancel.
- Click View details.
- Review the details of the submitted request. Note the request expires in field. If you request is not approved/rejected in the time shown, you will need to resubmit your request. (This field value is configured by TEAM administrator).
- If you wish to cancel the request, click Cancel.
Cancel elevated access request
A requester can cancel an elevated access request if it has not been approved and is in the pending state. Follow the steps in the previous section to cancel an elevated access request.